These protocols and guidelines are designed for Skyu workers in order to ensure all our customers can use our platform safely, effectively, efficiently, and professionally. In the unlikely event a worker violates any of our protocols and/or guidelines, a worker’s account may be disabled temporarily or permanently, with or without notification. If further investigation is required, a worker’s account may be disabled whilst the investigation is ongoing. A worker may submit evidence to appeal account deactivation. The Skyu Worker Protocols + Guidelines is not comprehensive. Skyu reserves the right to disable accounts on a good-faith based judgement, and to pursue legal action, if required.
Safety
Safety is paramount at Skyu, period. We constantly ensure to maintain a safe environment for all our customers and users. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur:
Acts of assault, violence, or threats of either
Possessing a firearm whilst providing services through the Skyu app and whilst at a retail location, unless permitted by local law
Requesting or harassing businesses or employees for tips, money, or otherwise pay of any form
Unwanted or unnecessary verbal, written, or online communication including but not limited to: profanity, derogatory comments, graphic comments, sexually degrading comments, suggestive/obscene comments, threats, abuse, epithets, slurs, or jokes
Unwanted or unnecessary gestures, physical contact, physical impediment/blocking of movement, harassment of any kind, sexual conduct, leering, sexual flirtations, sexual assault, sexual battery, or sexual coercion
Displaying suggestive objects, posters, notes, stories, cartoons, drawings, or pictures
Theft
Damage or tampering of any and all retail property, products, goods, displays or food
Consumption of alcohol or use of any drugs whilst providing services
Violation of Rules, Regulations, or Laws
A worker’s account may be disabled temporarily or permanently, with or without notification, if a worker is to violate federal, state, or local rules, regulations or laws including but not limited to:
Violating guidelines set by retail stores or brands (such as wearing a facial covering indoors)
Failure to maintain insurance
Background Checks
As part of our onboarding process and to verify your identity, we conduct background checks including but not limited to criminal records, driving history, known aliases, prior addresses, and work authorization. We may also collect information from publicly available sources or law enforcement. Any worker who fails the background check will not be able to provide services through the Skyu app. However, though unlikely, workers may be given the chance to address any failures or issues in regard to the background check.
Standards of Service
Skyu has multiple processes in place to ensure our workers provide service in order to meet or exceed standards set by each retailer or brand. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur:
Providing services that do not meet the standards set by the retailer or brand
Providing services that lead to incomplete or rejected tasks
Providing services that lead to retailer or brand complaints
Failure to abide by instructions, steps, protocols, or guidelines provided in the task description
Failure to purchase only the listed item(s) as instructed whilst not exceeding the allocated maximum budget
Failure to complete accepted tasks by the deadline date and time
Failure to complete tasks and provide required documentation
Fraud
Skyu has incorporated comprehensive processes in place to ensure deceptive acts do not occur. However, even our most intelligent software or human agent is susceptible to making errors. Skyu will continue to make efforts to ensure technologies and systems are in place to detect and prevent fraudulent activities. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur:
Tampering with the reliability of the platform
Exploiting, testing, or experimenting with the platform’s vulnerabilities
Utilizing bots for automation or exploitation of any app processes
Submitting false, misleading, inaccurate, distorted, or fabricated documentation including but not limited to written/verbal comments, pictures, videos, receipts, bills, order forms, or any documentation that is required for completion of a task
Delegating responsibilities to other Skyu workers, store employees, brand representatives, staff, friends, or family members
Misuse and misappropriation of maximum budget amount and/or fund otherwise intended for the completion of a task
Providing inaccurate personal information before, during, and after onboarding or providing services
Having duplicate or multiple Skyu accounts per worker
Using Skyu’s trademarks or intellectual property without prior authorization