Worker Protocols + Guidelines | Skyu

Worker Protocols + Guidelines

Effective 2.2.2023

These protocols and guidelines (hereinafter referred to as the “Guidelines”) are promulgated for the benefit of workers (hereinafter referred to as the “Workers”) of Skyu (hereinafter referred to as the “Company”) with the intent to ensure that all our customers can utilize our platform in a manner that is safe, effective, efficient, and professional. In the event that a Worker is found to be in violation of any provision of these Guidelines, the Company reserves the right, at its sole discretion, to disable the Worker’s account either temporarily or permanently, with or without prior notice. In instances where further investigation is deemed necessary, the Worker’s account may be temporarily disabled pending the outcome of such investigation. Workers may submit evidence to appeal account deactivation. These Guidelines are not intended to be exhaustive, and the Company reserves the right to disable accounts based on a good-faith judgment, and to pursue legal action, if necessary.

Safety

The Company places paramount importance on safety. We strive to maintain a safe environment for all our customers and users. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences:

Violation of Rules, Regulations, or Laws

A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event that a Worker is found to be in violation of any federal, state, or local rules, regulations, or laws, including but not limited to:

Background Checks

As part of our onboarding process and to verify your identity, we conduct background checks, including but not limited to criminal records, driving history, known aliases, prior addresses, and work authorization. We may also collect information from publicly available sources or law enforcement. Any Worker who fails the background check may be ineligible to provide services through the Company’s app. However, Workers are given the opportunity to address any failures or issues in regard to the background check.

Standards of Service

The Company has multiple processes in place to ensure our Workers provide service that meets or exceeds the standards set by each retailer or brand. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences:

Fraud

The Company has comprehensive processes in place to prevent deceptive acts. However, even our most intelligent software or human agent is susceptible to errors. The Company will continue to make efforts to ensure technologies and systems are in place to detect and prevent fraudulent activities. A Worker’s account may be temporarily or permanently disabled, with or without prior notice, in the event of any of the following occurrences: