Worker Protocols + Guidelines | Skyu

Worker Protocols + Guidelines

Effective 2.2.2023

These protocols and guidelines are designed for Skyu workers in order to ensure all our customers can use our platform safely, effectively, efficiently, and professionally. In the unlikely event a worker violates any of our protocols and/or guidelines, a worker’s account may be disabled temporarily or permanently, with or without notification. If further investigation is required, a worker’s account may be disabled whilst the investigation is ongoing. A worker may submit evidence to appeal account deactivation. The Skyu Worker Protocols + Guidelines is not comprehensive. Skyu reserves the right to disable accounts on a good-faith based judgement, and to pursue legal action, if required.

Safety

Safety is paramount at Skyu, period. We constantly ensure to maintain a safe environment for all our customers and users. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur:

Violation of Rules, Regulations, or Laws

A worker’s account may be disabled temporarily or permanently, with or without notification, if a worker is to violate federal, state, or local rules, regulations or laws including but not limited to:

Background Checks

As part of our onboarding process and to verify your identity, we conduct background checks including but not limited to criminal records, driving history, known aliases, prior addresses, and work authorization. We may also collect information from publicly available sources or law enforcement. Any worker who fails the background check will not be able to provide services through the Skyu app. However, though unlikely, workers may be given the chance to address any failures or issues in regard to the background check.

Standards of Service

Skyu has multiple processes in place to ensure our workers provide service in order to meet or exceed standards set by each retailer or brand. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur:

Fraud

Skyu has incorporated comprehensive processes in place to ensure deceptive acts do not occur. However, even our most intelligent software or human agent is susceptible to making errors. Skyu will continue to make efforts to ensure technologies and systems are in place to detect and prevent fraudulent activities. A worker’s account may be disabled temporarily or permanently, with or without notification, if the following is to occur: